Kenyon is transitioning its phone provider from Cincinnati Bell Telephone Systems (CBTS) to Zoom Phone. This transition is part of Kenyon's effort to bring more secure and more feature-rich systems.
Kenyon's old system was Cisco Unity Connect, provided by CBTS. It was primarily desktop-phone based. We are switching to Zoom Phone, provided by Zoom. It is primarily software-phone based, with expansion available for hardware phones.
Using the new phone system will give you some advantages:
- More robust security with better and newer encryptions standards
- No need to forward calls to your cell phone - just use the native software client on your cell phone
- Administer your Zoom profile yourself at kenyon-edu.zoom.us/profile and your Zoom Phone profile yourself at kenyon-edu.zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone - no need to reach out to Helpline for PIN resets
- Dial-by-extension - no need to dial the entire number
- Better call routing
- Faster time-to-response for phone issues - more issues are handled in-house