It is best to be proactive in preparation for traveling abroad. Make sure you can log into Duo before you leave the United States. See the Duo website to ensure the country you will be visiting is unrestricted for Duo use.
NOTE: If you get a new device AND a new phone number, you will need to contact the Helpline to get a bypass code to set up DUO on the new device with the new number.
- Normal options – If you have cellular service or a wifi connection on the same device you already have set up, then you can simply use whatever authentication technique you normally use. The push, passcode, and phone options all work overseas.
- You may add an international phone number as one of your authentication options.
- Duo App – Even with cellular service disabled or without a wifi connection, you may use the Duo Mobile app to generate a passcode that you can use for authentication.
- Simply choose the Enter a Passcode option when you get the Duo authentication prompt.
- To generate the passcode, open the Duo Mobile app on your phone and tap the down arrow symbol ∨ next to Kenyon College.
- Simply choose the Enter a Passcode option when you get the Duo authentication prompt.
- Yubikey – if you don’t have a smartphone/tablet and you travel internationally often, you may want to purchase a Yubikey. This should be set up before you leave the country. For more information on this, see Yubikey for Duo
- ByPass Code – Contact the Helpline for a One-Time passcode. These passcodes only are good for one hour. Coordinating this from abroad will include setting up call or web meeting to verify your identity.
For assistance contact Helpline at helpline@kenyon.edu or 740-427-5700